High Speed Internet Troubleshooting
As a general rule, troubleshooting your Internet connection is a matter of diagnosing through a process of elimination. Try following these steps:
- The first thing to check is whether we have posted any network outage on our web site. This may be found in the main customer service section.
- Many problems can be solved by power cycling (aka “re-booting”) your cable modem. Unplug your modem for 10 seconds and then plug it back in and wait for all LED lights on the modem to activate.
- Check that all of your connections are tight. Start with your power cord, and then check all of the other cables running to and from your cable modem.
- If you are having trouble accessing a particular web site, try going to another site. Any single web site can be offline for reasons that have nothing to do with your service.
- If you own any firewalls, routers, gateways or any other device connected between the cable modem and computer, please remove those devices and connect the cable modem directly to the computer for testing. This will eliminate the possibility that a device other than your Morris Broadband cable modem is causing the problem.
- Due to recent system upgrades, we're phasing out all DOCSIS 1.0 and 1.1 modems from our network. We're strongly advising all subscribers to have at least a DOCSIS 2 compatible or higher modem. If you're unsure about your modem, contact us and we'll let you know.
- If you are still having problems, call our Customer Care Center at 888-855-9036.